Frequently Asked Questions
Everything you need to know about shopping with Okanui.
What are your shipping rates and delivery times?
We offer standard and express shipping options. Standard shipping typically takes 3-7 business days, while express delivery arrives within 1-3 business days. Free standard shipping is available on orders over $150.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that for hygiene reasons, swimwear must have the protective liner intact.
How do I care for my Okanui products?
To maintain the quality of your gear, we recommend a cold machine wash with similar colors and hanging to dry in the shade. Avoid bleach and tumble drying to prevent fabric degradation.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible payment options through Afterpay, PayPal, and Apple Pay.
Can I track my order once it has been placed?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.
Do you offer international shipping?
Currently, we ship to selected international destinations. Shipping costs and delivery timeframes for international orders are calculated at checkout based on your location.